Riviera Maya is a region prone to tropical storms and hurricanes during the months of June to November, also known as the hurricane season. This natural phenomenon has rapid gusts of wind and large amounts of rain. They are identified at the beginning of the season with names assigned by alphabetical order, according to its date of appearance. Local authorities and Palladium Hotel Group emphasize safety. Therefore, we act together in an organized, effective and safe way.
In case of a hurricane threat, the hotel has shelters authorized by Civil Protection. The staff, in coordination with the hotel management will inform their guests and refugees about the measures and procedures established before, during and after the meteorological phenomenon. Detailed information will be provided through the interactive TV. When the state of emergency is lifted, the hotel will proceed to notify the end of the alert.